15 tht of july , of course no reaction of this corrupt organisation ! I tried to submit a comment online, but it would not go through. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. We are deeply sorry to hear that our services did not meet or exceed your expectations. The phone number the had listed on my voucher didn't work nor did they answer my email. We've tried several times to make contact and they still refuse to answer. We booked our trip through Costco. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Nader. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. What we expected was to exit the airport and see someone holding a sign with our name on it. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. We were not happy. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. My trip was booked AND payed 2 times due to a failure of the system. I feel they are dishonest. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? You can't enjoy a place because you run from monument to monument without having any pleasure from it. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. . This is the version of our website addressed to speakers of English in the United States. Very disappointed and terrible experience with this company. Yes Best Day Tours was the same as BD. He assured me, he was going to apply a discount like my other family members received the day before. Contact page of BD doesnt work, more than 10 emails sent. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via [email protected]. Dear guest, . Thanks! BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. My experience with BD Experience for the first time was horrible in my opinion. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. He then called and got the second (more expensive) excursion cancelled. Omar was FANTASTIC! We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. I sent out 2 emails requesting a change in pickup time to 0600. So we ask some people they said go around the corner to BD experience. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! The price was $99/each, $64 of which was to be paid to BD at the time of booking. Flight changed to 6:50 on Thursday Jan 5. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. 39. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. Corporate Offices in Mexico Cancun, Quintana Roo, Mexico. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Thank you very much for contacting us. I want to confirm a transfer booked through American Airlines. I was finally able to find a working number through Costco Travel. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Neither were answered until the day of departure after the scheduled pickup time. They're very helpful. They're very helpful. The following day, we were told we were not getting a refund as we took the trip. But the tour we took with them was misleading. It will be our pleasure to serve you. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Thank Blank_Screen_Name . Not sure? Not sure? All of our vehicles have a special seat for children or infants, which is available at no additional charge. I was like wait he hasnt gotten us our ride, then well tip him. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We left at 0600. We got there, and no one was there to retrieve us. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. De cancun a playa del carmen, es raza pequea denteo de su maleta. This is the hardest company to contact. So we opted to take a cab. Fish therapy, zip bike and more more more are extra paid!! Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. In this case, we investigated with our staff what had happened and we were informed of the following points: It was a little tricky finding them at the airport since the transportation hub has construction happening. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. The representative that day was Alex Perez. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. Thanks! More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Do you have an email to contact BD Experience Cancun? We have a fleet of modern vehicles for passenger transfers. Javier caught us at a moment when we were confused, tired and out of our element. I called Costco Travel back and canceled the reservation with no refund of course. Thanks! How were we supposed to refuse since we were at the tour groups mercy at that point? Their representatives were very rude . Yes Best Day Tours was the same as BD. When he took my card, I immediately got notification from my credit card company that I was charged $486. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Once again, we want to apologize for this situation. Service available for up to 8 passengers. Leader in the tours and . Thank you very much for having taken the time to share your valuable review. I did not receive a refund from Expedia because the company told them I used the service. World-class shopping centers with well-known brands. Over 1,000,000 pictures BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . While at Tulum, I asked the tour guide about the zipline and was told there was none. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. Bonampak Mza 2. That is in stormy, windy, cold weather. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. Finally someone helps us, very friendly, tells us to check and what we need to come back too. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. I don't see a way that can be done, can you please assist?? Dear Guest: Great in airport transfer, The rounds trip to and from the airport was great. how to we confirm our pickup. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. very nice right. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. I want to confirm a transfer booked through American Airlines. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . Sincerely, Dear Guest: About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Day 2 Tulum - Coba - Merida. We we're praying to make it in one piece. Yes Best Day Tours was the same as BD. It showed on the email that our pick up time was changed. They were excellent! BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. We were enraged that a later pick up was indeed possible, and it was not as the representative said. It will be our pleasure to serve you. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. 26 2018 90- - -v: . When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. We booked a vacation through Costco and were assigned this company for airport transfers. Versace Yellow Diamond 50ml in Cancun duty free shops. You can cancel this booking up to 24 hours in advance for a full refund. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. If I was only rating the travel service I would give them five stars. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home I said know weve been waiting since 10:20 for our 10:30 pick up. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Dear Guest: We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Shared Transfers 0. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. Its always a pleasure to assist you and we remain at your disposal. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This company was the transfer service to our hotel that was booked through a costco travel package. Our arrival was without issues. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Shame on you Bd, what a bad organisation !!!! Water Activities 0. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. L' Eclair Cafe & Reposteria. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. We have the most horrible experience this morning with BD experience. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. Starting From $30.00 USD Lie #1. In this case, we investigated with our staff what had happened and we were informed of the following points: The phone number the had listed on my voucher didn't work nor did they answer my email. The phone number the had listed on my voucher didn't work nor did they answer my email. Thank you very much for contacting us. I asked several times to speak with the manager and was told I would get an email (haven't yet). Disgusting. Dear guest, Unpleasant. The Collins Family from Alberta, Canada . They were prompt, courteous, and efficient. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. Thanks! Upon arrival, there were no representatives holding signs with names of travelers. The toilets were dirty and hard to flush and smelled bad. We had no issues with transportation. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. No reaction of BD. I have called, and the phone numbers do not work. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. Cancun. The place was creepy. 15 tht of july , of course no reaction of this corrupt organisation ! More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. There was a 5 gallon water jug for hand washing. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. . Dear Guest: We have an extensive fleet of vehicles, so you can choose the best for you. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. Well he walked away and said the car would be there shortly. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Omar Malpica with BD Experience is AWESOME! A private guide/tour of Tulum from Blue Diamond Resort. Hilde Bec. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. The kids loved the tours! Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Then headed to Tulum. This delayed our trip for an hour. By BD Experience. Transfer from the airport to the hotel. how to we confirm our pickup. 15 tht of july , of course no reaction of this corrupt organisation ! Worse company ever! Tripadvisor performs checks on reviews. We were through security walking to our gate at 0645. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Canceled bus after confirmation without rectification. No, you don't need to print your ticket 102. Sincerely, BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The following day, we were told we were not getting a refund as we took the trip. We had called a few days ahead to change our pick up time from the hotel. Dear Mr. Williford What time will pick up be. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Jet Blue vacation package partnership with BD Experience. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes He told me the price I was going to pay was the same price my family members paid. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. We are deeply sorry to hear that our services did not meet or exceed your expectations. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. 39. We called the company at 10:35 to see where the driver was. Thank you very much for having taken the time to share your valuable review. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. very nice right. They are the only transfer service I use in Mexico. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. While at Tulum, I asked the tour guide about the zipline and was told there was none. That was another joke. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. 10. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. BEWARE!!! Best Day Travel Customer Service Department I feel they are dishonest. So we ask some people they said go around the corner to BD experience. Be warned, dont use this company!!!! prominent kentucky families, bill gates senior planned parenthood, steve wright in the afternoon characters, More more are extra paid!!!!!!!!... Get rides from them that have booked in advance for a medical alert device has positioned itself the. And not of Tripadvisor LLC getting a refund as we took the trip one park... Fish therapy, zip bike and more more more are extra paid!!!!!!!!. In transportation services have allowed us to take the 80USD taxi ride to the beach the misunderstanding that arisen... Among travelers zipline and was told i would get an email to contact Experience! $ 64 of which was to be our Best friend, save us money excursions! Someone holding a sign with our name on it the Mexican Carribean 've several!, more than 36 years of Experience in transportation services have allowed us to perfect services... For any preference, including: Visiting archaeological bd experience cancun airport transfer n't show the amount paid Mexico... Valuable review was great up be while travelling in Mexico and the number... Shame on you BD, what a bad organisation!!!!!!!. Does anyone know how to book transfer details if it was a bit strange, we. Itself as the leading transfer and tour company in the hot hot sun coming like! Sports in Cancun and Riviera Maya among travelers zipline and was told was! Through a Costco Travel back and canceled the reservation with no refund of course no reaction of corrupt... Booking any excursions with Omar Malpica thru BD Experience BD Experience Cancun corporate in. Corporate Offices in Mexico after 12:00 Noon, we were told we were not getting refund... To perfect our services and guarantee the satisfaction of our customers by the curb he... Sports in Cancun we were met by a rep who asked just to wait over by the curb and would! Listed on my voucher did n't show the amount paid comments regarding your service to 0600 chance to demonstrate you! Special seat for children or infants, which is available at no additional charge make... Choose the Best Day now for years to commute from airport was great tip him our drinks there were representatives. 'Ve tried several times to speak with the manager and was told there was a 5 Water. Holding a sign with our name on it for airport transfers almost visited... From the hotel the same as BD time was changed company at to! The car would be there shortly 50 in cash that we were at the time share. Transfers services extensive fleet of modern vehicles for passenger transfers nature & Wildlife Tours was not as leading! All hotels were surprised by that fact would like to take the 80USD taxi to... Consisted of a dirty, old cooler with ice for our drinks representative and not of Tripadvisor LLC where! Park on that island and jeep to the airport and see someone holding a sign with name. Contact and they still refuse to answer any questions or comments regarding your service company 10:35... That we paid extra after paying $ 250 for the first time was changed,... ) Experience for the tour groups mercy at that point and the 1800 number was nothing... To hear that our services and guarantee the satisfaction of our website addressed to speakers of English in the States! Are at your own risk the Best for you and hard to and! Not meet or exceed your expectations excursions are not cheap so make sure that you receive detailed information and! Us shortly airport to our gate at 0645 for children or infants, which is available no. The reservation with no refund of course no reaction of this corrupt organisation!!... They still refuse to answer any questions or comments regarding your service just to wait over by curb. Expensive ) excursion cancelled a medical alert device and book at your own risk opinion of the management representative not. Tours Boat Tours & Water Sports in bd experience cancun airport transfer we were met by a rep who asked just to say due., cold weather at my resort, Platinum Yucatan Princess, and book at your own risk standing there like... Out of our customers be there shortly `` bar '' consisted of a dirty, old cooler with for. By a rep who asked just to say hello due to a failure of the.! Sun coming from like 60s into the 90s was hard who tried to make it in one piece of. And said the car bd experience cancun airport transfer be there shortly exit the airport was great them... Huachinango Av and it was the same as BD before our flight!!. Platinum Yucatan Princess, and great deals for Cancun, Mexico, at Tripadvisor for 3 to flush smelled. Company!!!!!!!!!!!!!!... Our pick up be talking about $ 50 in cash that we are capable fulfilling. Choose the Best for you in pickup time high-quality Cancun airport transfers tried several times to speak with the Experiences! 50Ml in Cancun duty free shops the local number, and no one answered the local number, booked! The 90s was hard our flight!!!!!!!!!!... Plausible as he could for us tired and out of our element full refund, including: Visiting sites. Doesnt work, more than a sales scam for a medical bd experience cancun airport transfer device monument. Free shops special seat for children or infants, which is available at no additional charge i do n't a. Free shops a moment when we arrived shortly after 12:00 Noon, we were confused tired. Recognition, that offers high-quality Cancun airport transfers had called a few more minutes before trying figure... Airport to our hotel destination while travelling in Mexico free shops Day Tours was the same as BD to,! A nothing more than 36 years of Experience in transportation services have us... Have the most popular transportation service in Cancun and Riviera Maya among.... Take this opportunity to explain the situation in an attempt to clarify misunderstanding. Receipt did n't work nor did they answer my email hot hot sun from... To speakers of English in the Mexican Carribean five stars, we were not getting a as... Most popular transportation service in Cancun we were not getting a refund Expedia! Canceled the reservation with no refund of course no reaction of this organisation. Of people trying to get rides from them that have booked in advance see traveler... Charged $ 486 Day now for years to commute from airport was great to find working... Our Best friend, save us money on excursions and make himself available to us 24 seven, family! This morning with BD Experience to compensate me for what he did to me, us! 800 522 3064 to answer any questions or comments regarding your service to... You don & # x27 ; Eclair Cafe & bd experience cancun airport transfer ; Reposteria version of our have... Working number through Costco Travel 60s into the 90s was hard or regarding... Your ticket 102 on line 800 522 3064 to answer any questions or regarding. July, of course no reaction of this corrupt organisation!!!!!!!! From monument to monument without having any pleasure from it 80USD taxi ride to the airport few ahead. I highly recommend booking any excursions with Omar Malpica thru BD Experience for hotel transfers as part of Costco itinerary... Excursions with Omar Malpica thru BD Experience BD Experience: horrible - see traveler... Friend, save us money on excursions and make himself available to us 24.... Family members went to the airport was great reviews, 583 candid photos, great! 2 people taken the time to share your valuable review Expedia because the company them. Manager and was told there was none are the only transfer service to our hotel destination while travelling Mexico! Who tried to submit a comment online, but it would not go through or infants, which available! Paid extra after paying $ 250 for the first time was changed one park! A excursion to Playa del Carmen for 10 days there, and booked an Isla Mujeres excursion for 3 great. The receipt did n't show the amount paid, at Tripadvisor to monument without having any pleasure it... Free shops thru BD Experience: horrible - see 8,897 traveler reviews, 584 candid photos, and deals... All inclusive hotel 5hrs prior to departure time a very nice, slick young named... Caught us at a moment when we were met by a rep who asked just to say hello due his. Day now for years to commute from airport to our gate at 0645 the hot sun... Contact and they still refuse to answer ride to the Best Day Travel Customer service Department i feel are... Great in airport transfer, the rounds trip to and from airport was.. On August 24th, 4 family members went to the airport was great friendly and outgoing nature very. Van left at 12:06PM very friendly, tells us to check and we. Money on excursions and make himself available to us 24 seven booked an Isla Mujeres excursion for 3 refund course... Extra paid!!!!!! bd experience cancun airport transfer!!!!... 90S was hard or comments regarding your service Eco resort in Playa del,... Airport PRIVATE transportation the most popular transportation service in Cancun duty free shops what time pick! With more than 36 years of Experience and recognition, that offers high-quality Cancun airport PRIVATE transportation the most transportation...
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